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General conditions

These General Terms and Conditions, together with the particular conditions of the reservation, regulate the conditions of your reservation. The reservation is subject to the legislation of the country of establishment and local legislation, and consumer rights based on their address.


Protection of personal data: the execution of the reservation implies the processing of personal data by the operator of the reservation and by the establishment. For data protection rights and detailed information, see the "privacy policy" section. Reservation operator: EUROSTARS HOTEL COMPANY SL, Registro Mercantil de Barcelona tomo 40703, Folio 196, Hoja B-372183, VAT code B64930910. Contracting party: establishment where the reservation is made.


Sociedad Nombre NIF
ACACIA LIMA, SA TANDEM PALACIO ALFAMA 514006013
Begónia Lilás, S.A. Exe Liberdade 514005963
Coral Jasmim LDA Eurostars Matosinhos 514005980
EASYSLEEP LTDA EXE LISBOA PARQUE 510303960
Gostos Tranquilos - Actividades Hoteleiras, Unipessoal Lda Eurostars Cascais 508429544
Joia do Rio, Ltda Eurostars Porto Douro 513831657
Namorar O Tejo - Actividades Hoteleiras, Unipessoal Lda (a. 474) EUROSTARS DAS ARTES 508419450
Namorar O Tejo - Actividades Hoteleiras, Unipessoal Lda (a. 474) EUROSTARS DAS LETRAS 508419450
Namorar O Tejo - Actividades Hoteleiras, Unipessoal Lda (a. 474) Eurostars Museum 508419450
Perfeito Diamante, S.A. Exe Saldanha 513817743
Sociedade Hotelera Da Rua Do Rosario, Unipessoal Lda Exe Almada 507283082
SOLE Y STELLE LTDA Eurostars Porto Centro 510338496

Address and contact information: see the contact section of the website.

Minimum age to make a reservation: 18 years

Payment method: as indicated in the reservation process, payment by Visa / Mastercard is accepted. Data can be used to verify the validity of the card details, bank pre-authorization, or the payment in advance (total or partial) according to the conditions of your reservation

Prices: the prices shown are with VAT. Tourist taxes (if applicable) are not included in the price and will be specified separately in the particular conditions of your reservation.

Shipping costs: do not apply

Customer service department: you can contact the reception of the establishment; see the contact section of the web.

Cancellation policy: the cancellation policy is indicated when making the reservation in the particular conditions. In the case of non-refundable reservations, if you cancel or no-show, the payment will not be refunded. If the booking conditions do not establish a cancellation policy, the provisions of current legislation will apply. Once lodged, the cancellation will be subject to the establishment's policy.

Right of withdrawal: according to consumer regulations, the right of withdrawal does not apply.

Conflict resolution: we inform you of the existence of a platform for extrajudicial resolution of online disputes made available by the European Commission, available at: https://webgate.ec.europa.eu/odr/main/index.cfm?event = main.home.chooseLanguage and through which consumers can submit their claims.